*The GX7 vs the OM-D E-M5, battle for my affection, Round 2 – Build Quality and Ergonomics

BattleRound2blog - Version 2

The first round produced a bit of a shocker with the GX7 pulling out a surprise partial victory in the IBIS battle (read round 1 here).   The higher res EVF and LCD also fell in favor to the Panasonic.  Now, let’s look at the physical build and ergonomic qualities of these two cameras… ROUND 2!

P1080420 - Version 2

BUILD QUALITY

At first feel, there is no doubt that the EM5 is more solid feeling, but when starting to look at some of the physical components, it’s not that clear cut.  The dials and buttons on the GX7 are far more solid, stiff and quality feeling.  The tactile feedback from the buttons is superior on the part of the GX7 as well while the buttons on the EM5 are mushy, and loose feeling by comparison.  Both cameras have plastic buttons and knurled metal knobs, with one plastic knob on the Panny on the back akin to most other GF and GX model cameras.  The GX7’s knobs, I feel, will not accidentally get changed slipping into or out of a bag or pocket while I’ve had that problem plenty of times with the looser knobs on the EM5.  I’d also heard a few instances where the EM5 knobs came off, and when felt you can notice a bit of give, or the ability to rock them, which I’ve also heard was due to the rubberized gaskets (enviro sealing) and may be the culprit.  To be fair, I’ve not had mine fall off, and as far as the GX7, mine is still only a little over a month old, so wear and tear may provide a different reality down the road.  The eye piece (eye cup) is another area where the GX7 wins (physical quality-wise) as it does not feel as if it will accidentally get pulled off where that has happened many, many times with the eye piece on the EM5.  The bizarre two piece plug/hotshoe cover for the EM5 seems like a poor afterthought as well, and I wondered from the get why they didn’t copy the combo hotshoe plug akin to the GX1 or similar cameras.  That said, assuming you don’t lose any of the little pieces, and don’t end up with the screen bevel crack that became very common for the EM5, it is weather sealed, and sealed pretty well.  The EM5 also feels like you could *almost* hammer a nail with it.  The GX7 can’t really enter into the environmental sealing conversation, so while I do feel that the GX7 is put together better as far as interactive components, with a higher level of tactile quality, the EM5 wins for solidity and environmental resistance.

GX7 vs EM5 from the top

ERGONOMICS

A camera in the hand is worth two on the blog.  The micro 4/3 system has done so much to decrease the size of camera bodies in the past, and has now started to realize that a little bit of bulk isn’t a bad thing if put in the right places.  The “grip” on the EM5 never suited me or my hands leading me to invest $125 in a Really Right Stuff accessory grip and body plate (which I do love, read here for more on the RRS grip).  The GX7 grip is substantial without being a burden, size-wise.  I feel it is the best grip that a compact micro 4/3 body has yet provided (not considering the GH3 or EM1 here), and for that, the GX7 is far better in the hand in my opinion.  One issue that I outlined in my review of the GX7 is that the Display button falls directly under my (admittedly large) thumb which has me unintentionally changing the LCD layout every once in a while.  Very annoying, but I’ve started to adjust my grip to avoid it.  Still I wish that Panasonic would have taken this design flaw into account and moved that button as there is very little space on the backs of these cameras to grip them from.  While the EM5’s button layout and back panel is more crowded, it does have a very handy thumb rest which helps avoid (not entirely) inadvertent button pushes.  The bigger problem regarding the buttons on the EM5 is that they’re very mushy and often require a couple pushes to get them to respond.  This is tricky in that a couple functions require a slighter button tap vs a full on push and hold (cycling between the green focus box and the ability to magnify the manual focus area for instance) and the mushiness doesn’t play well with this needed level of sensitivity.  The GX7 by comparison has a very decisive and audible (albeit slight) click when buttons are pushed.

The GX7 is also easier for me to control one handed.  Not something that I tend to do often, but being able to firmly plant the camera in my palm while gripping it with my middle and ring fingers while the index finger rests nicely on the shutter button, I can more easily pull my thumb off to depress buttons, or quickly switch between AF and MF via the cool toggle when needing to one hand it.  Aside from the DISP button, I think the GX7’s button layout is very nice and intuitive, allowing shooters to adjust settings very easily, and once familiar, without needing to look at the back of the camera, something that I’ve always struggled with on the EM5.

Ignoring the lens release buttons on both cameras, here are how they add up with the external controls:

The GX7 has a total of 15 operational buttons (including the shutter and the thumb wheel which doubles as a button) and 3 spinning dials (mode dial and two adjustment dials).  It also has 3 switches, the MF/AF switch which surrounds the AF/AE Lock button, the on/off switch and the switch to initiate the included flash (which I like having quite a bit).

The EM5 has a total of 13 operational buttons (including the shutter button), 3 dials (mode, and two adjustment dials) and one switch in the power toggle (on/off).

While numerically speaking, the GX7 has more buttons and switches, it does a very good job at not over crowding the camera itself all while adding very handy operability by way of these direct access controls.  The dual purpose thumb wheel is well designed and the incorporation of the MF/AF switch surrounding the handy AF/AE Lock button is also a great addition.

GX7 vs EM5 from the back

Having the EVF centered on the EM5 versus off to the top left corner on the GX7 provides another ergonomic design difference.  While I feel the EVFs are both quality with their own ups and downs, after getting used to having it off to the side, I now prefer the design of the EVF on the GX7, and it slims the profile down allowing the camera to more easily fit in bags, pockets, etc (and avoids the damn eyecup from getting ripped off when trying to dig it out of the bag).  I have traditionally favored my left eye when viewing through a viewfinder because it is better than my right eye.  When using either eye on the EM5, my nose is pressed firmly against the screen.  Not a big deal, but nose grease isn’t fun to have to try and wipe constantly.  When using my left eye on the GX7, I can use the very handy tilt function to tilt the EVF up by a very slight amount (I’d say 15 degrees) which keeps my face off the back of the camera, and more closely centers the lens axis between my eyes.  When using my right eye, it removes my face entirely, and I’ve even been enjoying keeping the left eye open while viewing the EVF through the right eye which allows me to see around the framing, enabling me to anticipate and adjust for subjects outside of the frame more easily and seamlessly.  It also makes me feel like an advanced cyborg which really plays to my juvenile sense of wonderment and simplemindedness.  It has taken some getting used to shooting either of these two ways with the EVF off center, but I have learned to appreciate and even prefer it now with smaller cameras like this.

ROUND 2 – Decision:

BUILD QUALITY – EM5

  • While I feel that the buttons and knobs on the GX7 provide a better tactile response and feel more solid, as well as the eyecup being better, the EM5’s body is solid and sealed.  While the EM5 has had a few well documented shortcomings in the bezel cracks, dials coming off, sleep/wake issues, etc. the GX7 hasn’t been around quite long enough to see if anything comparable will happen.  My gut says it won’t, based on my history with other Panasonic m4/3 bodies, but it’s still early.  Regardless, the EM5 feels like it would take a lot to really destroy it while the GX7 doesn’t have quite the same solidity.

ERGONOMICS – GX7

  • Simply put, the grip on the GX7 is better with the EM5 pretty much requiring an expensive accessory grip to give you the same handling security.  Having direct access to dedicated buttons for not only ISO, WB, Frame Rate and shooting mode, wifi, AE/AF lock and video we also get the very handy AF/MF switch which is wonderful in this day and age of digital touch screen interactions and aside from the pesky DISP button, everything is nicely placed and easy to get to, much of it even one handed.  The EM5 is both boosted and hindered by its debatably absurd amount of “customization” which found me needing to try and program simple adjustments like White Balance and ISO to one of the four custom function buttons, which displaced somewhat more “customized” functions.   While the SCP on the EM5 is okay, assuming you can figure out how to get it initiated, it is similar to Panasonic’s Quick menu, and in no way in my opinion is it a direct replacement for a one touch solution by way of a direct access button.  To add insult to injury, only certain features are assignable to certain buttons which just seems like a huge cluster fudge and in this case, to me, this much “customization” is too much.  The GX7 has just as many custom function buttons (quite a few more if you include the on screen CFn functions), and the quick menu, but does so much better at providing direct access externally.

This round is a draw for me with the overall robustness going to the weather sealed and solid EM5, while the ergonomic edge goes to the GX7.  The final round will determine which sensor, the current 15.9mp Sony or the new 15.8mp Panasonic can claim to be the better of the two.  I’ll also be looking at interface and unique features between these two.  Follow on Facebook or Twitter to see how this all ends up, or add your email to the top right of this very page.

If you missed round 1 which tackled the 5 axis vs 2 axis IBIS, EVF’s and LCD Screens, you can read through here: GX7 vs EM5, Round 1

You can see both cameras (or kits) via my affiliate B&H links below.  Currently, the newly offered GX7 kits including the 20mm lens are on sale for $200 off!

Panasonic GX7 silver body

NEW BLACK GX7 w/14-42 kit!

Panasonic GX7 (silver) w/Silver 20mm Kit

Panasonic GX7 (silver) w/Black 20mm Kit

Panasonic GX7 w/14-42 silver kit

Olympus OMD EM5 black body

Olympus OMD EM5 silver body

Olympus OMD EM5 black 12-50 kit

Olympus OMD EM5 silver 12-50 kit

Thank you as always for the read.  Please feel free to fire off any comments, criticisms or questions below and I’ll be happy to respond.

Happy shooting,

Tyson

34 thoughts on “*The GX7 vs the OM-D E-M5, battle for my affection, Round 2 – Build Quality and Ergonomics

  1. I’m starting to like the GX-7 more and more, I have my most used settings on the Fn buttons. I solved the sun entering the viewfinder by sticking the camera under the bill on my ballcap when using it. Actually being able to see it now is a vast improvement.
    I’ve found that focus peaking with long lenses is not totally accurate as the “Peaking” shows way to much is in focus when there actually isn’t. Here’s an example. Taken with a 300mm (600mm on the GX-7) lens

    http://www.dpreview.com/galleries/447931006/photos/2732167/test-focus

    You can see the telephone pole is in focus and the “G” sign in the background is not, yet the “Peaking” showed all to be in focus.

    Like

    • Good to hear Owen!

      Have you tried changing the peaking sensitivity? If you go to the “Peaking” option in the Custom (wrench + C) menu (page 4/8), click on it and there are 3 options (On / OFF / SET). If you click on “SET” it allows you to adjust the “Detect Level” to Low or High. Low will allow more area to show, High will be more precise and might help in this situation. You can also change the color that the peaking appears as, as well.

      Glad to hear that you’re enjoying it, and good tip on the hat brim.

      Cheers,

      Tyson

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      • From what I remember reading, and what I see on mine having just tried both, High has less peaking blinkies, or more accurately shows a shallower area/dof in focus than does Low which seems to show a larger area in focus (which may be technically less accurate), at least at minimum focusing distance wide open on the PL25mm f/1.4 from my test just now.

        t

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  2. It continues to become more interesting. Of course, the GX7 has the value of hindsight, but Olympus have wavered in their support for ergonomics. The mushy buttons continues on the E-M1. I could never get a half-press of the shutter release. Of course, the DISP button is a pain for Panasonic on multiple models.

    It’s sad that you have to add a decent grip on the E-M5, and I found the E-M1 less than comfortable. Does the E-M5 feel balanced with your new grip? Does the 100-300mm feel balanced with either the E-M5 or the GX7?

    By the way, I removed my website from this information as a courtesy to you. I didn’t mean for it to be an advertisement of sorts. I appreciate what you do, and had no intention of siphoning readers, even though I don’t do what you do really. Thanks for keeping us informed!

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    • Hi Nobuyuki,

      I chalk the mushy buttons up to the weather sealing, but feel they should do better with the sensitivity, especially when the amount and duration of pressure in cases determines the button’s function.

      With the RRS grip, it is far more balanced. These small bodies are always going to struggle with longer, heavier optics attached as far as balance goes, but an actual grip is pretty necessary and for that, both the GX7 and EM5 w/added grip do as well as you could hope with the 100-300.

      Don’t worry about removing your website! I’m all for networking, so feel free to link to or add to the threads if its relevant. The more we’re able to research and find, the better as far as I’m concerned, so link on my man.

      Cheers,
      t

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      • Well, after my Olympus E-1 and E-5, I can’t imagine how Olympus could make such silly mistakes. Panasonic certainly didn’t do it with the GH3, and Olympus’ E-M1 is improved over the E-M5.

        The E-M5 seems a lot like my old OM-1N was–slippery. I could never have used it for sports like I do now, without a tripod. It was a lovely piece of work, though. The GH3 really feels good with most of my full-sized Four-Thirds lenses, except for the ZD 35-100mm f/2.0. I’m looking forward to the Olympus 12-40mm f/2.8 though.

        I added a blog entry for the various sites I read regularly, of which yours is one, so maybe someone else has found you. My blog is more opinion than testing. I’m always weighing decisions on buying. I just don’t want others to make mistakes because of deceptive marketing. Thanks for being gracious!

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  3. Hi Tyson,
    I’m going through the same decision process, but have a GH2 in the mix also. However, the GH2 is definitely at the bottom of the list right now – it’s only not on eBay because of the superior video capabilities – I will probably keep it in addition to whichever of the other two I keep.
    I really like both the EM5 and the GX7 (got a nice black one with the black 20 from Canada). The EM5 was my first and only Oly and it took a while to grow on me after experiencing the G2, GX1 and the GH2. Panasonic cameras are just ergonomically nicer, both the feel in the hand and the menu/control setup. I got the Olympus grip for it and now like it a lot more. It is just such a beautiful little machine and takes really nice photos and the IBIS is great, especially for manual focus with legacy glass.
    I agree with all of your assessments so far about the comparisons between the two cameras, with just one small quibble (quibble is a funny-sounding word – try saying it many times in a row fast – – – now back to our previously scheduled topic).
    Just a difference in emphasis, but I would have given them a tie in build quality. The Oly is weatherized and a bit more of a little tank, but the superior buttons, viewfinder, and lack of documented quality control issues (so far) pulls the GX7 up even, it seems to me. It, like the EM5, just feels like a really well-built, beautiful little machine.
    It’s frustrating that these companies can’t seem to put out one camera that has everything, so our decision wouldn’t be so hard. The IBIS (especially in video) and weatherizing of the EM5, the body/viewfinder style, focus-peaking, menu & ergonomics of the GX7, the video capabilities of the GH2/3, etc., etc.
    But then they wouldn’t be able to sell as many cameras and we wouldn’t have as much to blather about in these forums, so there it is.
    Really enjoy your blog, interested to see where you land on the cameras (my guess is you’ll go with the Panasonic).

    Like

    • Hi Stephen,

      There is no doubt that the GX7 is a well built camera, and I struggled to come down on the Oly’s side on more than one occasion. There are just a few things that I feel Panasonic really should upgrade, or even revert to. I know it’s petty, but little things like the battery door on the GX7 has a slight amount of play in it when closed. I wish that they’d even be able to match the build quality of the GF1 in that regard, because I’ve had it for 4 years and that battery door is still solid as a rock. Really though, they are in no way affecting my shooting one way or the other, and aren’t a make or break in and of themselves, but I do have to hand it to Olympus on the weather proofing and overall robustness of the EM5. Even with the odd design issues, it is still solid. Now, interface wise…🙂

      I don’t think I’ll get rid of the GX7 immediately by any means, as I do really enjoy it and think Panasonic have gotten it right with this camera. As for which I end up liking better? Oddly, I am still kind of on the fence as they do both have qualities the other doesn’t, and it is pretty amazing that with a streamlined interface and even something as small as focus peaking would, in my mind, make the EM5 twice the camera it already is, and conversely if the GX7 had weather sealing, it would essentially be exactly what I’ve just asked the EM5 to be. Perhaps they could add a couple more fps for those who like to spray and pray, but for me that one I could do without. Why is someone not paying us to decide what should and shouldn’t be in a camera?

      Thanks as always man,
      t

      Like

      • I just got the GX-7 a few hours ago. It’s meant as an upgrade from my E-M5. I’m not certain if I’ll keep it, until some testing. I used your blog as one of my input sources. Very well written piece, I have to say. I like the way you broke down the analysis to different criteria, and explained the personal rational behind those. Anyway, as 1st impressions, I have to say that the E-M5 is a lot more solid. I think you can indeed hammer a nail in with it (although I haven’t tried). The battery door immediately struck me on the GX-7 as being very poorly designed, and flimsy. A poor choice by Panasonic: what’s the 1st thing you do with a camera? Open up the battery door and plop a battery in. Both cameras have plastic doors, but the E-M5’s locking mechanism feels like a vault and it shuts authoritatively. The play in the GX7 door is actually pretty annoying: mine is loose enough to be noisy as I handle the camera (as it taps against the body).

        The other feel difference is that the GX7 feels hollow. I don’t know why, they both weigh about the same, and are made of magnesium alloy. I suspect the grip, which isn’t part of the chassis, is what’s causing this impression.

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      • I agree with your first impressions, and after having the GX7 for a couple months, any issues I’d had initially with the hollow feeling have gone away. It still feels slightly hollow, but solid and the ergonomic differences out of the box do play to its favor. Good luck with it!

        Like

  4. Aloha, me again –
    About the setup on the GX7. After discovering that the Quick Menu could be customized, I took the time to set it up – I put all the most important items in the first row (ISO, WB, focus, metering, etc) and then arranged the remainder in the order I am most likely to access them. I put the 4-way dial into direct mode so it only controls the focus point (I know – surprised me too) because now those other functions are so available in the Quick Menu – one button for all the control functions – nothing to remember. On the other function buttons I put seldom-used but useful functions – like silent mode on the LVF button and HDR on the wi-fi button (until I actually use wi-fi, if ever).
    I also discovered a neat feature – if you have a powered zoom lens (I have the 14-42), you can program a function button to start the zoom feature (I used the trash button) and then zoom the lens with the 4-way control – very nice.
    One irritation is they don’t allow you to turn off the level gauge pages – that’s two extra unnecessary pages to cycle through with Display, if you’re not using it. It should just be optional (like grid and histogram) and I really hope they change that in a firmware update.
    Well, I guess that’s more than enough “blather” for now.
    Mahalo and Aloha,
    Stephen.

    Like

    • You’ve delved far further into the customization than even I have! I hadn’t even realized that was all possible, and color me impressed. More than I would have guessed, but nice to know it’s there now. I agree with the level, and while I do appreciate that it is included, too often, I’m cycling through the screen modes and through them because my thumb has hit that damn DISP button! I do wish we could enable or disable these features, and perhaps in the future we will… fingers crossed.

      I will say that this is the first camera that I’ve owned that has the wifi feature built in, and I’ve already gotten quite a bit of use out of it. While I’ve yet to set up wireless file transfer, I do use the remote function and it is awesome. In the past, this feature alone was like a $500 add on device(s). Until now, I’ve used two pocket wizards with a $75 proprietary PW prefire cord to achieve the same thing, but without any actual control of the camera or being able to see and change in live view from a screen wirelessly. It’s pretty awesome and one of those features that if you do use it, it is almost worth the price of admission in and of itself for an upgrade.

      Cheers,

      Tyson

      Like

  5. Pingback: *The GX7 vs the OM-D E-M5, battle for my affection, Round 1 – IBIS, EVF’s & LCD’s | Tyson Robichaud Photo-blography

  6. Seriously if one or the other could bring out a ‘best of’ taking features from both you’d have a well selling camera. It’s so obvious makes me wonder if they have agreed to hold back on certain features…

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  7. Great read as usual and just as informative in the comments you guys have left. Really insightful. Cyborg eye sounds fantastic! I was thinking the other day how perhaps adding the extra features to the gx7 (as mentioned above) would make this camera even more impressive. Weather sealing thrown in always makes some people ( aswell as pro dslr users and some mft skeptics) users feel a little more comfortable in considering it as a viable alternative to the big rig or actually see it as a real camera. For me its probably not a necessity as no camera i have ever owned has been weather sealed. I’ve shot in light rain with the g3/5 and gx1 and haven’t been insanely worried but i have pocketed my camera between shot, so its not like I’ve let it get soaked. It also comes down to the lens aswell, if the lense isn’t sealed like a vast majority of mft lenses are not then you have a weakness there. But then again if i had a weather sealed cam i would feel a bit more comfortable taking it on beaches and in heavier rain. Anywho, i think my point is, even though it toom forever to get there is, at this price point (price as of release date) and the other extremely high specs that come stuffed into this great little camera, weather sealing feels as though it should have been included. Have an evf and ibis are a fantastic addition but feel it would have been a winner all round had the weather sealing been kn there to really show a, dare i say, ‘perfect camera’.

    As usual, great read, i look forward to your posts and they never fail to inspire. Thanks man

    Chris

    Like

    • Thanks as always Chris,

      In many ways, the EM5 set a very high benchmark in what can be offered, feature and quality wise, in a sub $1000 camera body, and for that, it really deserves the plaudits it has garnered. Oly just overcomplicated the UI though in my opinion. The EM1 seems to have done well to remedy any grip/space issues as it’s more or less realized that these camera’s don’t need to be absolutely tiny, but I’m still not sure about the UI. If it is on par with the EM5, it is still going to be severely hindered for me as a tool, being more a camera that appeals to the computer programer side of the photographic community while just somewhat alienating and getting in the way for those looking for a more streamlined tool. Conversely, if the GX7 could have just included the weather sealing (regardless of how truly useful it is with or without a proper sealed lens) it would have nailed it 99% of the way to me. No camera is perfect, but knowing what a company can offer, build quality and feature wise at this price point, we (for better or worse) are going to expect it moving forward, and hopefully the exclusion of a more robust build won’t stunt the sales of the otherwise (mostly) killer GX7. Like you, I’ve never been all that bothered by not having a “sealed” camera, and I live in a very wet part of the world. All my non sealed cameras that I’ve owned over the past decade are still doing really well, at least those that I’ve chosen to hold onto, so I can obviously live without it. But, that it could/should be the norm for this system at this price point is becoming more legitimate. Time will tell.

      Thanks man!
      t

      Like

  8. I’m an OM-D E-M5 owner and my camera has been sent to Olympus twice for the same build quality problem. I don’t use my camera like normal people, you can check some pictures here http://500px.com/duelago but I never ever had this problem with my old Panasonic GF1

    The problem is the tripod mount. If you put just a little bit of tension at this area of the camera you will end up with a disaster. The metal at the bottom om the OMD cracks end bends way to easy and you end up with a big hole. First time it happened, Olympus charged me 300 EUR to fix the problem. The second time I got a discount…

    Like

    • Holy smokes! That sucks, and another situational issue that I was unaware of. I think in a few ways, Oly rushed this camera out to try and stop the fallout from the scandal, potentially not testing the camera as they should have. When I purchased mine, I was able to get a full rebate on the flash they offered which could be remotely controlled via the EM5. In theory it was a fun add on, but the first time I actually tried to use it on the camera, it shorted the electronics out effectively frying everything from the circuitry to the sensor. When returned to me, they documented that the flash was functioning as it should, and there wasn’t anything wrong with it… which led me to conclude that the electronics in the EM5, or at least in MY EM5 were faulty. Just glad it happened within the warrantee period.

      For all of its faults, I’ve tried really hard to appreciate what it does do well, but the more and more I hear about these types of issues that others have had, I fall further and further away from being able to defend Olympus unfortunately.

      Sorry to hear about your experiences, but dayum, great sky diving shots!

      Cheers,
      Tyson

      Like

  9. Pingback: *The GX7 vs the OM-D E-M5, battle for my affection, Round 3 – IQ, Interface, Features and the Final Decision | Tyson Robichaud Photo-blography

  10. Pingback: Panasonic GX7 vs Olympus OM-D E-M5 - Blog for mirrorless and premium compact cameras

    • I know, it is a bummer and hopefully an issue we see resolved in future iterations. In the GX7’s defense, until the most recent 5 axis IBIS on the newest Oly cams, no cameras were able to do what the 5axis does in live view and video as far as the micro 4/3 format is concerned. The EM5 was my very first camera that I’d ever owned that had IBIS, the GX7 my second, and I’ve gotten this far without it, so having it in any capacity is nice, although I do wish I could combine aspects of both, certainly.

      Really though, I’ve only found it to be a noticeable issue when shooting at very long focal lengths (100mm +) where otherwise, I can keep the camera steady enough to not really notice it when shooting through the EVF.

      Thanks for the comment,

      t

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  11. Pingback: *The GX7 vs the OM-D E-M5, battle for my affect...

  12. Pingback: *Panasonic Battle, GX7 vs GM1 | Tyson Robichaud Photo-blography

  13. Stay away from Panasonic. I tried contacting them to find dealer information here in San Diego. I called four (4) times and was shuttled around each time and ultimately disconnected each and every time. If they can’t handle a simple request like this, what do you think will happen if you experience any problems with the camera. Does not matter how good a camera may be if it is not supported by the manufacturer. Buy at your own risk!

    Like

    • Thats a bummer to hear Andres, although I’ve had very, very similar experiences with Olympus, Canon and even Saab (the worst response and service I’ve personally ever experienced) and don’t get me started on Otterbox cases which a faulty case ruined my $600 phone and they refused to do anything about it even though they confirmed their case was faulty. Did you just need to find a dealer, or did you have a claim, etc? I think more than a particular company, it is just service period. Companies do not put enough emphasis on support and service no matter who they are anymore and I think it’s probably because the investment in proper service doesn’t create enough of a profit to justify it. Those that actually do provide great service, tend not to get the attention they deserve, and to complicate things, I’m sure there are folks who have had the opposite experience with each of the companies we’ve both had issues with. While I feel your pain, unfortunately I can’t condemn a company on a single instance of poor service, even those I’ve had remarkably frustrating and borderline offensive experiences with. It’s crappy that it is the reality, but unfortunately I think it just is nowadays, largely anyway.

      Thanks for the comment and sorry for your poor experience.

      Cheers,

      Tyson

      Like

  14. Pingback: *Have you been on the fence? GX7 on super sale. | Tyson Robichaud Photo-blography

  15. Pingback: *$300 off the Lumix GX7?! Camera body, or kit. | Tyson Robichaud Photo-blography

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